WHAT WE DO

When it comes to automation, The Eclair Group can do it all. 

Intelligent Automation

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Centre of Excellence

RPA 

Training

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Contact Centre Optimisation

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Click on the links above to see how we do it, improve it, organise it, teach it and report it

The Automation Journey

Every new journey needs a map.

Strategy

Align your automation strategy to your corporate vision, identify where to automate and why.  Define an operating model and governance structure that will enable automation to transform your business.  

Opportunity Assessment

Quantify the benefits and costs of automation, prioritise the automation candidates, and build the business case to make sure you're spending your money wisely. 

Technology Assessment

Identify the right technology to automate at scale. Whether that be Robotic Process Automation, Optical or Intelligent Character Recognition, or emerging cognitive solutions such as Machine Learning and AI, Eclair assists you in making all the right choices.

Portfolio Management

Prioritise and manage your automation portfolio.  Deliver a rapid return on investment, demonstrate the benefits realised and provide a foundation to further scale automation across your business.

Automation Implementation

Establish your Centre of Excellence with defined automation delivery and operational support teams.  Use an agile approach to build smart robots across your business. 

Operations

Track the actual benefits realised and operational performance of each robot. Provide additional business insights to inform your leadership team of the productivity of the virtual workforce

Case Studies

Discover how we've helped other companies simplify their automation journey

Telecommunications
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Invoicing
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Mortgage Application
HR onboarding