The Bank had ambitious goals to double their Personal Banking home loans offering over a 12 month period. While looking to offer more loans, they also wanted to reduce the time to achieve Approval.
The first step in the home loan origination process was to perform a property valuation using an external website. Manual errors were having a significant impact on the credit assessment for the loan.
While goals had been established to double their offering, this was to be done at scale & without increasing the cost to process the loan applications.
The issue: The time consuming, error prone & repetitive process was detrimental to customer satisfaction. The bank’s inability to process home loan applications efficiently was hindering their growth targets.
The Eclair Group solution integrated with the client’s existing systems
Home loan application received by the Bank
Enter customer application details
Retrieve valuation and populate CRM
Customer receives feedback with minimal delay
Application efficiently processed
Property valuation automatically generated
Key data updated to customer
The Robot populates the customer’s loan application form using data retrieved from the online valuation site. The downloaded valuation report is then added to the Customer’s application file and correctly stored.
Scheduling technician appointment
The Eclair Group delivered an 8-week development from process refinement through to deployment to production.
Eclair’s solution resulted in:
Benefit realization of €500k over 3 years
Reduction in Handing Time of 50%
Re-deployment of 6 Full Time Employees
Return on Investment within 7 months
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